frequently asked q's

Design

What files will you need from me?

All projects are different, but we will most commonly need: digital artwork (if already designed) and building elevations/plans. Logos should be supplied as vector art.

What is vector art?

If your logo or artwork was design by a professional graphic designer, you should have received it in one of the following formats:.pdf, eps, ai,.svg. If you don't have access to any of these, we may be able to rebuild it as vector art for a fee.

Common formats that are not vector are:.jpg,.tiff,.psd,.png, .gif.

Why does Sideshow send an art approval drawing?

To ensure that we on the same page as the Client before we start production.

How long does the design process take?

Because of the nature of custom design, many variables can determine the length of the process. 

What if I don't like what you design?

This is all part of the design process, and why we encourage constructive feedback and direction. No two minds are alike, but as professional designers, our objective is to have the best mind in this situation.

What is your policy on artwork revisions?

We encourage our clients to give any feedback or direction they see fit. Without regulating this process however, projects can be delayed significantly and often unnecessarily. We will allow 3 revisions before additional fees are applied.

How will you include me in the design process?

It's your project and we will include you as much as you like. Given the complexities of fabrication however, most of our clients will rely on our expertise when making the tough decisions.

Fabrication

Do you accept any fabrication projects other than signage?

Yes. We specialize in signage, but as designers and fabricators, we get excited about creating in general.

What is your typical lead time?

Because of the nature of custom fabrication, many variables can determine the production time. However, there are many things the client can do to help achieve the fastest possible turnaround time. 

How will my order be delivered?

On a camel.

Would you recommend LED's or Neon?

These days LED technology is far more energy efficient than traditional neon, but neon has a unique beauty that LEDs cannon achieve. If efficiency is not one of your concerns, it should ultimately be an aesthetic decision.

Can you recommend the best type of sign?

Absolutely, thats what we do best!

Can you expedite my project's production?

In most cases, yes. Depending on our current priority capacity, you can jump the queue for an additional fee. This will only mark your project as priority in order over others. It does not mean that we will rush the fabrication, or do anything that may compromise the quality of the product.

Pricing + Estimates

When will I be billed?

Upon project approval. We can only begin your project once we receive a deposit, which is 50% of the estimate unless otherwise negotiated prior to any exchange of currency.

What is your refund policy?

Because we are a custom manufacturer, a detailed construction drawing must be approved by the Client before we begin production. The only time we would process a refund is because we hate you and want to get you off our back.

How do you accept payment?

Check, Paypal, credit card (via Paypal) or ACH bank transfer.

Do you offer discounts for owners with several locations?

We are always willing to negotiate on repeat projects if they allow for our production costs to be reduced.

Another sign company quoted a lower price for the same product. Can you match it?

We can try, but the reality is that it's not the same product. Also, the prices we estimate are usually the lowest we can go, given the attention-to-detail our standards require.

Miscellaneous

Will I own the rights to the creative you come up with?

Yes. We will release all intellectual property rights once payment is made in full and we have been notified of your intentions for the use of the artwork.

What if my piece is damaged in transit?

All of our shipping is carried out by professionals and insured for the full cost of the item. In the unlikely event of damage or loss, we will rebuild it as a priority project.

Do you provide follow-up maintenance and/or repair?

We will recommend a local company to carry out maintenance and repair if necessary.

Can you ship internationally?

In most cases, yes. Unfortunately, our electrical certification is only good for use in the U.S.

Permits + Install

Do you do installations out of state?

We will work in partnership with a local company to carry installation.

Are your signs UL listed?

Yes, all of our electrical signage is certified for outdoor use within the U.S.

Who is in charge of pulling a permit for my sign?

This can vary depending on the type of project, but in most cases we will work in partnership with a local sign company to ensure your sign has the appropriate permit before we begin production. Fees vary from region to region.

Collaboration

Do you ever collaborate with other designers?

Absolutely. We love sharing the creative process with other designers and creating relationships with other people in the creative world.  

If I already have a design, will you fabricate it for me?

Yes! As much as we love all design opportunities we are also fabricators who appreciate other people's design work. This being said, we will still guide you in the process to make sure that your intended use of materials and design is properly translated into a physical product.

Do I need to be from a particular industry to work with you?

We don't discriminate.

Get in Touch.

Let's make the streetscapes disctinctive again.
Try to be as detailed as possible.
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