What files will you need from me?
All projects are different, but we will most commonly need: digital artwork (if already designed) and building elevations/plans. Logos should be supplied as vector art.
What is vector art?
If your logo or artwork was design by a professional graphic designer, you should have received it in one of the following formats:.pdf, eps, ai,.svg. If you don't have access to any of these, we may be able to rebuild it as vector art for a fee.
Common formats that are not vector are:.jpg,.tiff,.psd,.png, .gif.
Why does Sideshow send an art approval drawing?
To ensure that we on the same page as the Client before we start production.
How long does the design process take?
Because of the nature of custom design, many variables can determine the length of the process.
What if I don't like what you design?
This is all part of the design process, and why we encourage constructive feedback and direction. No two minds are alike, but as professional designers, our objective is to have the best mind in this situation.
What is your policy on artwork revisions?
We encourage our clients to give any feedback or direction they see fit. Without regulating this process however, projects can be delayed significantly and often unnecessarily. We will allow 3 revisions before additional fees are applied.
How will you include me in the design process?
It's your project and we will include you as much as you like. Given the complexities of fabrication however, most of our clients will rely on our expertise when making the tough decisions.
Do you accept any fabrication projects other than signage?
Yes. We specialize in signage, but as designers and fabricators, we get excited about creating in general.
What is your typical lead time?
Because of the nature of custom fabrication, many variables can determine the production time. However, there are many things the client can do to help achieve the fastest possible turnaround time.
How will my order be delivered?
On a camel.
Would you recommend LED's or Neon?
These days LED technology is far more energy efficient than traditional neon, but neon has a unique beauty that LEDs cannon achieve. If efficiency is not one of your concerns, it should ultimately be an aesthetic decision.
Can you recommend the best type of sign?
Absolutely, thats what we do best!
Can you expedite my project's production?
In most cases, yes. Depending on our current priority capacity, you can jump the queue for an additional fee. This will only mark your project as priority in order over others. It does not mean that we will rush the fabrication, or do anything that may compromise the quality of the product.
Pricing + Estimates
When will I be billed?
Upon project approval. We can only begin your project once we receive a deposit, which is 50% of the estimate unless otherwise negotiated prior to any exchange of currency.
What is your refund policy?
Because we are a custom manufacturer, a detailed construction drawing must be approved by the Client before we begin production. The only time we would process a refund is because we hate you and want to get you off our back.
How do you accept payment?
Check, Paypal, credit card (via Paypal) or ACH bank transfer.
Do you offer discounts for owners with several locations?
We are always willing to negotiate on repeat projects if they allow for our production costs to be reduced.
Another sign company quoted a lower price for the same product. Can you match it?
We can try, but the reality is that it's not the same product. Also, the prices we estimate are usually the lowest we can go, given the attention-to-detail our standards require.